Shipping products is a satisfying experience. It is a sign of success and that you have won a customer over.
It means a customer chose you over your competitor. It is a sign of entrepreneurship. It is a sign you are making money. It is a sign that the world is responding to you.
A lot of hard work goes into building your business, your product, your marketing, and more. The shipping label is feedback from all those efforts... like getting an A+ in school.
We love and cherish this feeling. One of the greatest joys of working at Rollo is interacting with our customers. Some are shipping freshly baked cookies and some are shipping heavy machinery to distant lands.
Being able to initiate this satisfying experience and be part of it is truly remarkable.
Every now and then, we get a call from a business owner who needs to ship his or her order today, before the shipping cut-off time, and his/her computer is acting up. To be able to jump in and either initiate or restore a smooth shipping process is deeply satisfying to our team. We have provided not just a printer but an on-going experience. Now the customer has one less thing to worry about.
We view entrepreneurship like a theme park. It is fun and satisfying. At times, it will exhaust you, but you will never be able to get enough. So the last thing we want to do is be a barrier or take the fun out of it. That is what we felt our competitors were doing. Competitor printers were just acting up all the time. They were complicated to set up. They wanted to charge more for using their proprietary labels. They were simply taking the fun out of what should be a gratifying and satisfying experience.
This is why Rollo exists. Shipping products should be fun, easy, and most of all satisfying.